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FAQ's


Can I swap my Skis for a Snowboard and vice versa?

Sure thing! See how the other half live...

I've never been to the snow. What do I need for my first day skiing or snowboarding?

Well skis and snowboards are a good start! You’ll need a waterproof jacket & pants, warm gloves, ski goggles (sunglasses not recommended). Helmets are optional, but highly recommended. The good news is that you can rent all of the above from us. We also stock a range of well priced gloves, goggles, snow socks, beanies & neck warmers to get you set for the mountain.

What sort of gear do you have?

Atomic & Salomon gear for the skiers!Burton & Salomon gear for the snowboarders! (Note that our 'Gold' level snowboard may include high performance boards from Lib Tech, Gnu, YES, Capita & DC)

How often is your gear tuned?

After every rental! Got to keep those workshop elves busy...

I have huge feet! Can I still rent from you??

Our ski & snowboard boots go up to US size 15, and we have a range of extra wide snowboards as well. Make sure you let us know if your feet are on the bigger end of the scale, as quantities can be limited in busy times.

Since we're on the subject of big feet.. I'm (cough) on the on the bigger side all round. Do you have clothing that will fit?

You're safe with us! We have ski jackets that go up to 5XL & ski pants up to 7XL

What are your opening hours?

7.30am - 9pm every day of the ski season. (Note that these hours are subject to change in the instance of mountain closures).

Can I pick up my gear the day before I plan to use it?

We would prefer if you do - the last thing we want to do is cut into your precious on-snow time! We're open from 7.30am-9pm daily, and we're happy to kit you out at any time (although we recommend avoiding the peak time of 5-7pm during school holidays).

What's the best resort in the area?

That's a tough one... We love Coronet Peak for it's proximity to Queenstown & variety of terrain, Remarkables for it's terrain parks & spring sunshine, Cardrona for it's friendly vibes & snow quality and Treble Cone for it's stunning views & steep chutes. Try all of them if you can!

If we had to pick one? Cardrona has something for everyone, regardless of age or ability (and the pizza at Captains Cafe is our favourite!)

Can I have a day off during my stay?

Yes you certainly can - let's face it, our legs are not made of steel! When you book online with Quest Snow Centre you are welcome to take 1 rest day for rentals of 4-6 days and 2 rest days for rentals of 7 days or more.

How do I allow for rest days when booking my gear?

First you'll need to figure out how many days you want to spend on the slopes during your stay. If you plan to use the equipment on 4 out of 5 days, book for a total of 4 days, but make a note in the 'Additional Requests' box at the bottom of your booking form to let us know that you are planning to take a rest day. Our staff will factor this in when you pick up your equipment.

Do you offer group discounts?

Absolutely! If there are 6 or more of you we can sort you out a special group rate. Since no two groups are the same, we recommend that you contact us directly on rentals@queststore.co.nz with your group size and requirements and we'll tailor a package to your needs.

Got another question?

Email us a rentals@queststore.co.nz

Want to take some days off during your rental?

When you book online with Quest Snow Centre you are welcome to take 1 rest day for rentals of 4-6 days and 2 rest days for rentals of 7 days or more.

Figure out how many days you want to spend on the slopes during your stay. If you plan to use the equipment on 4 out of 5 days, book for a total of 4 days, but make a note in the 'Additional Requests' box at the bottom of your booking form to let us know that you are planning to take a rest day. Our staff will factor this in when you pick up your equipment.